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CRM & ERP Service Solutions
Take control of your customer experience and grow revenue with the most beneficent CRM system. We offer an all-in-one platform to automate your sales, customer services, marketing campaigns, finance, and logistics.
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Tailor - made CRM & ERP Solutions
We’re an eminent CRM software development company with a proud record of innovation that cheers for businesses and offers future-proof solutions. Our tailor-made solutions will help you elevate your business and meet unique industry needs. Streamline operations, enhance efficiency, and get innovatively crafted solutions.
Make our CRM & ERP services a cornerstone of your customer-centric strategy. We’re here to keep your implementation and improvement aligned with comprehensive customer analytics.
Achieve the peak of your customer engagement objectives with a customized CRM and ERP system. No matter the size of your business, we are a leading custom CRM and ERP development company with bespoke software services.
APPNWEB offers cloud solutions for your CRM and ERP software that’ll drive business value by centralizing and connecting data and automating processes. Automate customer interactions and business operations all in one place.
Maximize the value of your business and get 24/7 post-launch support with our support and maintenance services. Post implementation, patch updates, backup, and monitoring of the CRM & ERP platform - we’ve covered it all.
What is CRM Software and How Does it Work?
CRM is a customer relationship management platform that can be used to manage interactions with customers, store information, and automate a number of processes. At the most basic level CRM software allows marketers to analyze their relationships. CRM systems allow tracking of customer interaction through various available touchpoints. Here are a few of the functionalities offered by the CRM platform:
- Lead management
- Marketing automation
- Sales automation
- Workflow automation
- Analytics
- Artificial intelligence
- Track customer interaction
- Individualized customer experience
What is an ERP system and How Does It Work?
ERP or enterprise resource planning is a type of software that organizations use to manage day-to-day business activities including accounting, procurement, project management, risk management, and supply chain operations. ERM systems are designed to integrate all business processes and workflows to make them easier to manage. A few of the key benefits of using ERP are:
Difference between CRM & ERP
Pristinely simple with advanced features, CRM & ERP solutions consist of several versatile and comprehensive aspects for businesses. Here’s a breakdown of the differences between ERP solutions and CRM software and how they can be beneficial for your business.
CRM
- Computer software
- Utilized in front-office activities
- Focuses on increasing sales
- Customer-oriented
- Salesforce, Hubspot, Zoho, Pipedrive
- Used by sales & marketing
ERP
- Pre-installed package
- Utilized in back-office activities
- Focuses on reducing costs
- Enterprise oriented
- Netsuite, Odoo, SAP, Oracle ERP, Acumatica
- Used by accounting & warehouse teams
There’s More to CRM & ERP
Both CRM & ERP software solutions are designed to unify data from various departments and automate tasks. Both can manage contacts, quotes, orders, forecasts, line item configurations, bundles, delivery schedules, and invoices. Despite sharing a few benefits and features, CRM and ERP have distinct functions.
An ERP or Enterprise Resource Planning system streamlines business functions such as payroll, supply chain management, and HRM to increase revenue. In contrast, Customer Relationship Management (CRM) modernizes client-focused aspects of the business in sales and marketing.
ERP & CRM both contribute to the growth and profitability of the business. CRM system focuses on managing company interactions with current and potent
CRM & ERP Use Cases
A path to success for every customer with APPNWEB, a leading CRM software development company. Client success is one of our core values. We aim to provide guidance and expertise at every stage of your journey.
Sales
With CRM tools and ERP systems, reps can turn quotes into sales orders in a matter of minutes and share system-generated invoices with clients. While good products and skilled salespeople are important, sales are ultimately a game of numbers. Define and track sale stages, analyze sales cycles, increase productivity, and happier clients with CRM software and ERP solutions.
Marketing
Marketing features enable reps to import lists and target new prospects with ad and email campaigns across all channels. It helps with the ultimate goal of increasing revenue. Cross-selling, higher lead-to-sale conversion rates, and passing leads from marketing to sales.
Finance
Generating key financial documents like balance sheets, cash flow statements, and payment receipt CRM tools and ERP solutions can make the job much easier. Automate, monitor, and maximize your financial operations and make strategic decisions faster with APPNWEB’s CRM tools and ERP systems.
Supply Chain Management
You’ll need agile business solutions that streamline your business process and improve strategic planning. Get a unified view of inventory, warehouse, manufacturing, service, and logistics with supply chain management. Empower your team, and handle client requests from any location on any device.
Benefits of CRM & ERP
The distinct roles of CRM tools and ERP systems allow businesses to harness their unique benefits - enhancing client relationships on one hand and optimizing operations and resources on the other.
Deal Flow Clarity
Instant sharing of data on the progress of ongoing deals and monitoring purchasing activities, the sales team can easily keep the finance team in the loop. Account and calculate the expected revenue. This enhances data quality, improves analytics, and allows better-informed decision-making. In a way, it connects your operational and financial system to a central database.
360-degree View of Customers
CRM software gives you a holistic view of client details and needs. Name, email address, website, birthday, contact details, job title, or social media handles having this information at your fingertips makes it easier to personalize communication with every client. This information will help reps to proactively offer the right services at the right time.
Inventory Updates
Effective inventory management is crucial for businesses. A business with excellent inventory management capabilities can improve accuracy and visibility. Inventory updates can help avoid potential issues, overselling products that are out of stock, and identify potential bottlenecks. Accurate quotes and on-time shipment consistency are key to building loyal customers.
Accurate Pricing
Closing a deal is the toughest part for sales reps in a business. Fair and accurate pricing recommendations by CRM software allow faster deal closing. Offering fair prices reduces the chances of customers having second thoughts about your services. Eventually, this increases the chances clients will purchase your product.
Marketing Insights
In addition to planning marketing campaigns logistically, CRM and ERP software integration can facilitate better marketing insights. Analyzing the correlation between the timing of marketing actions and consumer actions will give your business a better idea of what works well. This level of benefit is a direct path to connect with loyal clientele.
Better Collaboration
CRM & ERP systems will facilitate better collaboration among your teams. With marketing campaign insights, both finance and marketing teams can share and look into the same data rather than having information related to the specific department. With this, it’s easier to boost revenue from future marketing activities.
APPNWEB Offers CRM & ERP Integration Solutions
APPNWEB offers the simplest, flexible, and fastest solutions to your CRM & ERP integration needs. Our team will provide services to help businesses integrate their CRM & ERP systems. Count on our CRM and ERP integration services and focus more on driving new business. Be it any - CRM to ERP, ERP to CRM, or CRM and ERP sync our solutions will bring life to your business.
Ecommerce Integration
Utilize our ecommerce integration solutions and enable your online store to seamlessly connect with CRM, ERP, and WMS systems. Ensured accurate inventory tracking, streamlined order processing, and enhanced client experience.
WMS Integration
Integrate your warehouse management system with other enterprise applications. This will upgrade your supply chain and inventory management and reduce operational costs. With WMS integration we offer real-time data access and transparency in your warehouse operations.
Retail Integration
Leverage integration solutions that connect your POS systems, ecommerce platforms, and customer relationship management applications. This will get businesses real-time data insights, ultimate client experience, and on-time order fulfillment.
Manufacturing Integration
For manufacturing enterprises, we provide integration solutions that will connect your MES (manufacturing execution system), ERP, inventory management, and QMS (quality management systems).
Why Choose APPNWEB?
APPNWEB provides industry-specific CRM & ERP solutions to help businesses streamline their processes, optimize operations, and achieve digital trans
Higher Data Integrity
We undertake a thorough validation process to ensure the accuracy of data and integrity of CRM & ERP processes.
Transparency is Paramount
Transparency is one of our core values. Using agile methodologies, we quickly and efficiently cater to our client needs, closing gaps, and delivering seamless experience.
Enhanced Security Model
At APPNWEB we follow a comprehensive testing process to uncover vulnerabilities and risks of the system preventing potential exploitation.
Seamless System Integration
We have proficiency in the meticulous testing of integrations across various modules of CRM & ERP systems.
Industries We’ve Served
Healthcare
Finance
eCommerce
Education
Logistics
Social Networking
Games
Travel
Entertainment
Real estate
Saas
News
Wellness
Aviation
E-scooter
Politics
Agriculture
Events
EV
Food
Manufacturing
Media
Retail
Your journey to a digital future begins with us. At APPNWEB, a custom software development company we help you unleash innovation,
Frequently Asked Questions
Bringing the thrill of tech transformation to businesses and individuals, we’re a top-notch software development company. Boosting a powerhouse of 70+ highly skilled and committed development experts, APPNWEB offers a full setup to craft result-oriented products. As a web & mobile app development company, we offer feature-rich and immersive solutions.
What’s the main difference between CRM and ERP?
While both CRM software development and ERP software development services are vital for the smooth functioning of business, they cater to different needs and operations. As they both aim to enhance the overall workflow in an organization, the main difference lies in their primary objective. ERP focuses on improving the overall efficiency of the organization. The heart of CRM lies in every single detail related to the client. From the color of their hair to their financial status, CRM manages everything.
Can ERP be integrated with CRM?
Yes, CRM and ERP can be integrated. CRM and ERP integration can unify customer-facing and back-end business processes into a single database.
Do I need CRM, ERP, or both?
While customer relationship management software drives customer relations and sales; ERP helps streamline operations and reduce overall cost. Your best business move is to integrate with ERP and CRM solutions and gain the full benefits.